Privacy Policy

Privacy Policy of SparkOTL Pvt. Ltd.

Effective Date: 23-Dec-2025

At SparkOTL, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website, interact with our services, or communicate with us.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

  • Name
  • Email address
  • Phone number
  • Company name
  • Information submitted through contact forms or inquiries

Non-Personal Information

We may also collect non-personal information such as:

  • Browser type and device information
  • IP address
  • Pages visited and time spent on the website
  • Website usage and analytics data

2. How We Use Your Information

SparkOTL uses collected information to:

  • Respond to inquiries and business requests
  • Provide, operate, and improve our services
  • Communicate about our offerings, updates, and business-related information
  • Analyze website usage and enhance user experience
  • Ensure security, compliance, and operational effectiveness

We do not sell, rent, or trade personal information to third parties.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance functionality and analyze traffic. Cookies help us understand user behavior and improve website performance. You can manage cookie preferences through your browser settings.

4. Data Sharing and Disclosure

We may share information only in the following circumstances:

  • With trusted service providers supporting our operations (under confidentiality obligations)
  • To comply with legal requirements or lawful requests
  • To protect the rights, safety, and property of SparkOTL

5. Data Security

We implement reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. While we take security seriously, no method of online transmission or storage is completely secure.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or to meet legal and regulatory obligations.

7. Third-Party Links

Our website may contain links to third-party websites. SparkOTL is not responsible for the privacy practices or content of external sites. We encourage users to review the privacy policies of those websites.

8. GDPR & India DPDP Act Compliance

SparkOTL complies with applicable data protection laws, including the General Data Protection Regulation (GDPR) for users in the European Union and the Digital Personal Data Protection Act, 2023 (DPDP Act) of India.

Lawful Basis for Processing

We process personal data based on one or more of the following:

  • Your consent
  • Performance of a contract or pre-contractual request
  • Compliance with legal obligations
  • Legitimate business interests

Your Rights Under GDPR

If you are located in the European Economic Area (EEA), you have the right to:

  • Access your personal data
  • Request correction or deletion of your data
  • Restrict or object to processing
  • Request data portability, where applicable

Your Rights Under India’s DPDP Act

If you are located in India, you have the right to:

  • Access information about how your personal data is processed
  • Request correction or erasure of your personal data
  • Withdraw consent at any time
  • Raise grievances related to data processing

SparkOTL will respond to requests in accordance with applicable legal timelines.

9. Cross-Border Data Transfers

Where personal data is transferred outside your country of residence, SparkOTL ensures appropriate safeguards are in place in compliance with applicable data protection laws.

10. Updates to This Privacy Policy

SparkOTL may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

11. Contact & Grievance Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Email: info@sparkotl.com
Company: SparkOTL Pvt Ltd

We are committed to addressing privacy-related concerns promptly and transparently.